Matches Fashion

The business needed assistance with the operational aspects of e-commerce, delivery, customer care and communications. Costs were high and poor systems were leading to stock losses and high operating costs. We improved customer service by reviewing the business processes and amending the customer service policies to deliver an excellent service reflective of this luxury brand. We increased sales by introducing online personal shoppers for high-spending customers. We reduced loss and fraud by moving to signed-for-only delivery and installing security systems internally. 

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